Artificial Grass Cleaner Concentrate

$99.95 NZ
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Pack
  • One pack

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Description

Shipping

Return Policies

Artificial Grass Cleaner Concentrate - Makes 5 Litres  

Discover our Artificial Grass Cleaner Concentrate, available in a handy 750ml pouch that makes up to 5 litres of powerful cleaning solution. This effective probiotic cleaner is designed specifically for synthetic turf, utilizing friendly bacteria to break down uric acid and eliminate stubborn urine odours.

Say Goodbye to Unpleasant Odours

Are you tired of dealing with unwanted urine smell in your outdoor space? Our Artificial Grass Cleaner is the perfect solution for removing lingering odours and restoring a fresh, clean environment in your backyard.

Easy to Use

Hot Tip: Maximise your use of our product by reusing empty 5-litre containers. Simply pour the pouch into your container or sprayer, add 5 litres of water, and you’re ready to go!

Pack Size

  • Single Pack

Transform your artificial grass today with our effective cleaning solution!

Shipping

Please allow 2 – 3 business days for delivery to throughout New Zealand and 3 – 5 business days to rural locations.

NZ Post Courier

We use NZ Post Track and Trace. for all domestic Shipping New Zealand wide . We will dispatch your order within 2-3 working days. and if we are unable to dispatch your order within three business days we will contact you and advise you of the expected dispatch date.
Orders placed before 11 AM - NZ Time will be dispatched the same day, otherwise, within the next business day.

Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

NZ Courier Tracker

You can track your parcel through the attached NZ Post site

https://www.nzcouriers.co.nz/address_checker.html

Change Of Delivery Address

For a change of delivery address request, we are able to change the address at any time before the order has been dispatched. We cannot accept responsibility for your parcel once delivery has been made.  

All Courier orders are sent with ‘Track & Trace’. We will send you a dispatch email with your tracking number at the time your order is sent.  Once your item is shipped you can expect delivery within 3-4 working days.  If your order is taking longer than expected, please contact us with your order number immediately by email: sales@cleansmart.co.nz

Damaged Goods

If the item is damaged during transit, please let us know via email with photo proof and we will either replace it (if a replacement is available) or issue a refund. Please note this is case by case.

Once your order has been shipped you are not able to cancel your order. No returns.



Return Policies

Cleansmart Return and Refund Policy

At Cleansmart, we offer a 30-day return policy. You have 30 days from the date you receive your item to request a return.

Return Eligibility
To qualify for a return, your item must be in its original condition—unused, with labels intact, and in the original packaging. You will also need to provide a receipt or proof of purchase.

To initiate a return, please contact us at sales@cleansmart.co.nz. If your return is approved, we will provide you with the return address. Please ensure that your package is securely wrapped and properly sealed.

Once received, we will inspect the condition of any returned product before processing a refund or exchange. Please note that we may deny a refund or exchange based on this assessment.

Customers are responsible for the cost of return shipping. We strongly recommend using registered post for returns, as Cleansmart is not liable for any items that are damaged or lost during the return process. 

 Once we evaluate the condition of the returned products, we will notify you via email if your refund has been approved. Please allow up to seven days for the refund to be processed. The refund will be issued using the same payment method you used for your original purchase.

Thank you for your understanding!

For any questions about returns, feel free to reach out to us at sales@cleansmart.co.nz.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if your item is defective, damaged, or incorrect. We will evaluate the issue and work to resolve it as quickly as possible.

Exceptions and Non-Returnable Items

Certain items are not eligible for return, including:

• Perishable goods (e.g., food, flowers, plants)

• Custom products (e.g., special orders, personalised items)

• Personal care items (e.g., beauty products)

• Hazardous materials, flammable liquids, or gases

 

If you have any questions or concerns about a specific item, please get in touch.

 

Please note that we do not accept returns on sale items or gift cards.

Exchanges

To get the item you want as quickly as possible, we recommend returning the original item first. Once your return is accepted, you can make a separate purchase for the new item.

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed automatically to your original payment method. Please note that it may take some time for your bank or credit card company to process and post the refund.

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