Refund Policy
Cleansmart Return and Refund Policy
At Cleansmart, we offer a 30-day return policy. You have 30 days from the date you receive your item to request a return.
Return Eligibility
To qualify for a return, your item must be in its original conditionāunused, with labels intact, and in the original packaging. You will also need to provide a receipt or proof of purchase.
To initiate a return, please contact us at sales@cleansmart.co.nz. If your return is approved, we will provide you with the return address. Please ensure that your package is securely wrapped and properly sealed.
Once received, we will inspect the condition of any returned product before processing a refund or exchange. Please note that we may deny a refund or exchange based on this assessment.
Customers are responsible for the cost of return shipping. We strongly recommend using registered post for returns, as Cleansmart is not liable for any items that are damaged or lost during the return process.Ā
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Once we evaluate the condition of the returned products, we will notify you via email if your refund has been approved. Please allow up to seven days for the refund to be processed. The refund will be issued using the same payment method you used for your original purchase.
Thank you for your understanding!
For any questions about returns, feel free to reach out to us at sales@cleansmart.co.nz.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if your item is defective, damaged, or incorrect. We will evaluate the issue and work to resolve it as quickly as possible.
Exceptions and Non-Returnable Items
Certain items are not eligible for return, including:
ā¢ Perishable goods (e.g., food, flowers, plants)
ā¢ Custom products (e.g., special orders, personalized items)
ā¢ Personal care items (e.g., beauty products)
ā¢ Hazardous materials, flammable liquids, or gases
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If you have any questions or concerns about a specific item, please get in touch.
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Please note that we do not accept returns on sale items or gift cards.
Exchanges
To get the item you want as quickly as possible, we recommend returning the original item first. Once your return is accepted, you can make a separate purchase for the new item.
Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed automatically to your original payment method. Please note that it may take some time for your bank or credit card company to process and post the refund.