FAQ

Frequently Asked Questions

The following is a list of questions that are frequently asked by our customers. If you cant find your answer here then please call me or drop me a line on the chat over on the bottom right hand side of our web page. There you will find more answers to questions you may have.

What is Odarid

Odarid removes urine stains and odours in just 30 seconds without damaging your belongings. It's an all-purpose cleaner that's gentle to use and doesn't require dilution. Plus, it foams on contact with old urine stains, making it easy to locate the source of the odour.

Does Odarid remove stains?

 Yes it is designed for removing stains and odours. It will also work on blood stains, water marks and coffee.

What can I use Odarid on

Odarid can be used on carpet, mattresses, concrete inside and outside, wooden floors, grout, bedding, curtains, walls, around toilets, patios, artificial grass, furniture, clothing, hedges/garden, wood and even your favourite golf shoes!

How do I use Odarid

Our suggestion is to begin by clearing away any waste residues before applying a generous amount of product to the affected area, either through a spray bottle or pouring it directly. Once applied, the product can either be left to dry on its own or removed using towels to extract any remaining residues.

Do I need to spot test before using Odarid

We advise spot-testing all items before using our product. Although our product will not stain carpets or furniture in their natural state, which means untreated by other cleaning chemicals, we cannot take responsibility for any previous carpet treatments or how our product responds to them. It is always recommended to spot-test the affected area before proceeding.

What is the purpose of the Forsana Power Cleaner?

Forsana Power Cleaner is our higher-strength cleaner (6% Enhanced Hydrogen Peroxide) designed for tougher jobs around the home and workplace. It's perfect for:

Bathroom: Toilet stains and odours, surface mould, shower curtains
Kitchen: Oven cleaner, range hood filters
Laundry: Heavy cloth stains, washing machine cleaning
Floors: Carpet and wood floor stain remover
Extra Disinfecting Power: Deep cleaning of shared facilities
Biohazard Cleaning: Blood, faeces, bodily fluids, animal droppings
Outdoor: Patio furniture, outdoor equipment, canvas cleaning
Pet Care: Pet bed cleaning, toy disinfection, pet stain and odour removal
Whitening: Sneakers and white clothes whitening
It's a powerful yet eco-friendly solution for all your toughest cleaning challenges!

What Is Enhanced Hydrogen Peroxide?

Enhanced Hydrogen Peroxide is a powerful disinfectant cleaner that combines hydrogen peroxide with silver ions. This formula is designed to kill bacteria, viruses, fungi, and other harmful germs, while silver helps stabilise the solution, making it more effective and longer-lasting. Also, Forsana's Enhanced hydrogen peroxide is high quality and is 8 times more effective than standard hydrogen peroxide.

What makes Forsana's Enhanced Hydrogen Peroxide different from standard Hydrogen Peroxide?

Standard hydrogen peroxide is effective but can degrade quickly. Forsana's Enhanced Hydrogen Peroxide includes silver ions that stabilise the solution, making it more effective and long-lasting. Additionally, our formula is of the highest quality, with over and is clinically proven to be up to 8 times more effective than standard hydrogen peroxide. It's also one of the most environmentally friendly solutions, protecting your family's health while being gentle on the environment.

How does Enhanced Hydrogen Peroxide work?

When applied to surfaces, Enhanced Hydrogen Peroxide breaks down into water and oxygen, releasing active oxygen that destroys harmful microorganisms. The silver ions boost its stability and effectiveness by preventing bacterial regrowth.

Why should I choose Forsana over plant-based or tablet-based cleaners?

While plant-based and tablet cleaners may remove visible dirt, they often lack the power to eliminate harmful germs. Forsana’s Enhanced Hydrogen Peroxide goes further, delivering powerful, deep cleaning and germ-killing with the natural properties of oxygen—without any nasty chemicals. Forsana kills 99.99% of bacteria, viruses, mould, and even foodborne and waterborne diseases, including coronaviruses (SARS-CoV-2), E. coli, Listeria, Norovirus, and Salmonella. Breaking down into just water and oxygen, it leaves no residue, is fragrance-free, and safe for the whole family, including pets and asthma and allergy sufferers. Forsana keeps your home clean and protected, while staying gentle on the planet. Making it your trusted clean for a healthier home.

Is Enhanced Hydrogen Peroxide safe for use around my family and pets?

Yes! Our Enhanced Hydrogen Peroxide is free from harsh chemicals like chlorine, alcohol, and synthetic fragrances, making it safe to use around children and pets. It's also food-safe, so you can use it to clean kitchen surfaces and utensils with peace of mind.

Enhanced Hydrogen Peroxide vs Bleach: What's the difference?

Enhanced Hydrogen Peroxide is a safer, eco-friendly alternative to bleach, offering powerful disinfecting without harmful chemicals. It breaks down into water and oxygen, leaving no toxic residue, while bleach can release dangerous fumes, damage surfaces, and harm the environment. Enhanced Hydrogen Peroxide is as effective but much gentler on you and your home.

Can I use the Everyday and Power Cleaner for other hydrogen peroxide uses?

Yes! Both Forsana Everyday Cleaner(3% Hydrogen Peroxide) and Power Cleaner (6% Hydrogen Peroxide) can be used for other common hydrogen peroxide applications. It is made from high-purity food-grade hydrogen peroxide and is suitable for all your household uses. Whether it’s for cleaning, plants, personal care, pet hygiene, or other tasks, you can count on Forsana for exceptional quality.

What is Backyard FRESH

BackyardFRESH is a high performance, safe odour control solution for pet and outside odours. This unique ready to use formula works outdoors, leaving the smelliest areas smelling fresh & clean.

What can I use Backyard FRESH on

BackyardFRESH is effective on a range of surfaces such as synthetic grass, cages, pet bedding and litter boxes, outdoor furniture and fabrics, cars, boats and garbage bins. Make sure you read our detailed instruction for each type of application to ensure you get the best results.

Can I use urineFREE and Backyard Fresh outside

If you are treating an area that is frequently visited by your pet such as synthetic grass, a combination of both products will be the most cost effective solution. We recommend that BackyardFRESH be used in conjunction with urineFREE, in between urineFREE treatments for affordable long term relief of urine odours & urine deposit build ups underneath your synthetic grass.

 

Based on 1404 reviews
92%
(1295)
5%
(77)
1%
(14)
1%
(12)
0%
(6)
Fragrant
Great

Great Product!!!!

Thank you for your positive feedback! We are thrilled to hear that our Odarid Pet Odour Remover has been effective for you as a pet owner. We strive to provide high-quality products that make a difference for our customers and their furry friends. Thanks for choosing Odarid by Cleansmart!

Fragrant
It really works!

It really works! Our cat is just over 16 years old. Sometimes she can’t be bothered using her cat door to go outside…A great relief to find a product that completely removes the cat urine odour. I appreciate the fresh scent of this product too. Thanks so much

Thank you Nancy for taking the time to share your positive experience with our Odarid Pet Stain & Odour Remover. We are delighted to hear that it worked effectively for you and your 16-year-old cat. We understand how frustrating it can be to deal with pet accidents, but we're happy to have provided a solution that completely removes the odour. We also appreciate your kind words about the fresh scent of our product. Thank you for choosing Odarid and for your feedback. Have a great day!

1 Litre
Don’t breathe in

This is amazingly affective. I recently moved into a new rental and I swear that the glass shower doors had never been cleaned. They were so cloudy that I couldn’t see into the shower. They are now transparent again.

BUT, this stuff is toxic to breathe. Exit Mould doesn’t have a patch on it. I had to take a deep breath down the hallway, run in, spray for 45 seconds, and run back down the hallway. I wore a surgical mask. I had the extractor fan on. I had the window open. But it was impossible to take even one breath in there while I was spraying.

It works though. It really works!

Thanks Elizabeth for your review. I agree the Lime scent is quite strong and we are trying to get our manufacturer to reduce this. Hopefully this shouldnt be to far away. It does work a treat as I use it around the showers every night and it keeps the glass lovely and soap free

Fragrant

I had been given some Odarid to try from a friend and found it fantastic, hence my order. I can highly recommend it.

Thank you so much for your wonderful review! We're thrilled to hear that Odarid has worked so well for you, and we're especially grateful to your friend for sharing it with you. It means the world to us when our customers love the product enough to recommend it to others. We truly appreciate your support and recommendation!

Fragrant
Unbelievable- how effective it was

Unbelievable- how effective it was. The smell of cat spray was driving me nuts, especially at the front door from neighbour's cats. One application and it was gone. Lovely fragrance... subtle and fresh. Will definitely buy again.

Hi Lorraine, We're so happy to hear that our Odarid Pet Stain & Odour Remover was able to effectively remove the smell of cat spray for you. We understand how frustrating it can be to deal with pesky odours from neighbour's pets. Thank you for sharing your positive experience with us, and we hope our product continues to meet your expectations. Have a lovely day!

Fragrant
Cat pee odour well and truly gone

Cat pee odour well and truly gone, very happy.

We're thrilled John to hear that our Odarid Pet Odour Remover was able to effectively eliminate the cat pee odour in your home. We're dedicated to providing pet owners with a solution that actually works, so it's wonderful to know that it worked well for you. Thanks for sharing your experience with us!

Works brilliantly

Thanks so much Heather for your wonderful review on Odarid and thank you for supporting Cleansmart

Fragrant
This stuff is amazing!

This stuff is amazing! It really works and is the only product we have found that actually does what it says it will! We can’t recommend it enough!

Tara, thank you so much for taking the time to leave a review for our Odarid Pet Stain & Odour Remover. We are thrilled to hear that it has been working wonders for you and that you have found it to be the only product that truly delivers on its promises. We truly appreciate your recommendation and are happy to have you as a satisfied customer. Please don't hesitate to reach out if you need anything else. Thanks again!

Excellent product

Excellent product .We used it on the outdoor cushion covers and they came out just like new

Thanks so much Ross for the positive feedback! We are thrilled to hear that our Curtain Mould Remover worked well for you. It's great to know that it was able to revive your outdoor cushion covers. Thank you for choosing Cleansmart. Have a great day!

Non Fragrant
Worked pretty much immediately in ridding our

Worked pretty much immediately in ridding our entrance door of cat spray odour

Thank you Rose for your review! We are thrilled to hear that our Odarid Pet Odour Remover was able to quickly eliminate the cat spray odour from your entrance door. We strive to provide effective solutions for pet owners and are happy to hear that our product met your expectations. Thank you for choosing Cleansmart!

Great product

Great product, it did as it said, thankyou 🙏

Thank you for your kind review! We are so happy to hear that our Curtain Mould Remover worked as promised. Your satisfaction is our top priority. Thank you for choosing our product! 🙌

Curtain Mould Cleaner

Works fantastically well we had a lot of mould on are curtains which had been there for several years and was well ground in, I thought that this remover was a gimmick that would not do much if anything to the mould how very wrong I was it is defiantly the best cleaner ever and recommend it.

Hi there Trevor! Thank you so much for taking the time to leave a review for our Curtain Mould Remover. We are thrilled to hear that our product was able to successfully remove years of mould from your curtains. We take pride in providing effective and reliable solutions for our customers. Thank you for recommending our product, we truly appreciate it. Have a great day!

Fragrant
Works

Works well

Thank you for leaving a review! We are glad to hear that our Odarid Pet Odour Remover is working well for you. Thank you for choosing our product as your solution for pet odour. Have a great day!

Does not

Does not work

Thank you for your feedback. We're sorry to hear that you had a negative experience with our Black Light. In order for the uric acid to show up, it is important to use the product in a dark room. If you have any further questions or concerns, please don't hesitate to reach out to us. Thank you.

Non Fragrant
Cat went back to same spot 3 days later

Cat went back to same spot 3 days later. Cleaned and sprayed again yesterday so will see how it goes

Hi Suzanna, thank you for your review! We understand how frustrating it can be when your cat keeps going back to the same spot. It's important to note that Odarid isn't an inhibitor, but it is very effective at removing urine acid. We recommend continuing to use our product and also trying to identify any underlying behavioral issues with your cat. We hope that with continued use, you'll see great results. Thank you for choosing Odarid!

Really does work

Really awesome product, we used it on some roller blinds which were really mouldy due to sitting on a wet window. It worked so quickly. I would be careful getting it onto other things as a spot got on my clothes and took the colour out, but apart from that, it was an awesome product.

Hi Adam,
Thank you for your review of our Curtain Mould Remover. We're thrilled to hear that it worked quickly and effectively on your roller blinds. We appreciate your feedback. Thank you for choosing our product and we hope it continues to meet your expectations.

Fragrant
It really works!!

Can't recommend this stuff enough. in a five cat household something that truly gets rid of pee smell is a must.

Thank you for leaving such a positive review for our Odarid Pet Stain & Odour Remover. We're thrilled to hear that it works well for you and your five cat household. We truly appreciate your recommendation and we're happy to have helped get rid of that pesky pee smell. Thank you for choosing our product!

Worked like a charm!

Delivered quickly. Simple & easy to use. Saved me a lot of worry & time. The mould is completely gone.

Thanks Kiera for taking the time to leave us a review! We're thrilled to hear that Cleansmart Curtain Mould Remover worked like a charm for you and saved you time and worry. We pride ourselves on delivering products that are simple and easy to use, so we're glad it worked well for you. We appreciate your support and hope to continue providing effective solutions for your household needs. Thanks again!

Non Fragrant
Fantastic, works really well.

This is my second purchase of Odarid, it is an amazing product. I originally purchased it from a pet store, and they no longer stocked it, so glad I found it online. Great fast delivery, I have used other products, and love that this one has no strong odor.

2 Litre
Good value

Works great and cheaper than Shower Witch

Thank you for your positive review! We're happy to hear that our Professional Strength Shower Cleaner & Soap Scum Remover is working well for you and that you find it to be a good value. We appreciate your support and hope that it continues to exceed your expectations. Thank you for choosing our product over Shower Witch. Have a great day!

I wasn't sure if this was going to be safe and efficient however I'm a believer now

I wasn't sure if this was going to be safe and efficient however I'm a believer now.
Easy to spray net curtains while still hanging and the mould has disappeared.
NB the spray goes through net curtains so washing windows afterwards is required

Thank you for sharing your experience with our Curtain Mould Remover. We're so glad to hear that you're now a believer in its safety and efficiency. We designed it specifically to make removing mould from curtains easier and hassle-free. Have a great day!

I’m gob smacked at how effective this stuff is

I’m gob smacked at how effective this stuff is. The dog and I snuggle under an electric throw blanket which can’t go in the washing machine. This stuff not only gets rid of the doggy smell but makes it smell like freshly washed linen.
I’m a convert.

Thank you Lauren for your amazing feedback! We're thrilled to hear that our Pet Odour Deodoriser has exceeded your expectations and effectively eliminated any doggy smells. It's great to know that it also leaves a fresh linen scent. We're happy to have you as a convert and we hope to continue providing you with top-quality products. Have an amazing day!

This is a truly amazing product

This is a truly amazing product. Love it.

Thank you so much Angie for your kind words! We're thrilled to hear that you love our Curtain Mould Remover. We strive to provide amazing products for our customers. Thanks for choosing us!

1 Litre
It didn't do what it

It didn't do what it promised

Thank you Jennie for taking the time to leave a review. We apologise that our product did not meet your expectations. We would love to hear back on how it didnt meet your expectations, so we can better our products in the future. Please contact me at sales@cleansmart.co.nz. Thank you for choosing our product and do look forward to seeing you online again soon.

Fragrant
Happy Relieved Customer!

Awesome product for male spraying cats! Worked 1st time, instant deodorant smell success, thank goodness! I was getting desperate.

We are thrilled to hear that our Odarid Pet Odour Remover was able to provide you with instant relief from those pesky male spraying cat odours. Thank you for sharing your positive experience with us. We are always here to help and provide effective solutions for pet owners. Have a great day!