FAQ

Frequently Asked Questions

How Long do my Carpets take to dry

Depending on the weather, normally it takes 2 to 3 hours for the carpet to dry 

Will I get charged for Stain Work

If there are stains that do not come out with the normal carpet cleaning process then there will be an extra charge of $55.00

Do you move Furniture

Our technicians will move the heavy furniture. If you could please remove all the breakables like lamps and smaller items, this insures that there are no breakables. Once our technicians have finished we then place plastic sleeves under items that might have a tendency to bleed.

When can I walk on the Carpets

Keep pets, children and regular traffic off the carpet for a period of 4 to 6 hours. The homeowner may use the carpet very lightly by wearing white socks. Wait 24 hours before removing plastic sleeves that are put in place to protect the furniture and the carpet. Some carpets may still feel slightly damp for up to 18 hours depending on carpet and soiling conditions. This is normal and won’t cause any problems.

Can I get my rugs cleaned at the same time

Yes, we have our system set up where the backing of the carpet or rug is not saturated, therefore no problem with wood floors underneath. No problem with edges either, our rinse does not affect hardwood floors. Oriental rugs and all woven rugs should be cleaned in-plant.

How do I select a Carpet Cleaning Company

Here are some questions to consider when choosing a professional carpet cleaning firm:

a. Do they have good references?

Cleansmart is referred extensively by a large client base, Real Estate Agents, commercial businesses. Our company is one of the most respected and professional carpet-cleaning firms in Wellington.

b. What kind of experience do they have?

Cleansmart has been caring for carpets, rugs and upholstery since 2004. Our technicians are familiar with all types of carpet and fabric types. We frequently train our technicians so they are kept up to speed with all facets of carpet cleaning. Whether you have a natural or synthetic piece and regardless of the soiling conditions, you will receive a level of expertise that is second to none.

c. Which system do they use.

Cleansmart uses only the most advanced systems on the market today. We insist on using Hot Water extraction, the best equipment and the best products. The procedures we use do not leave excess moisture in the carpet or leave a sticky residue behind. You can expect maximum soil and spot removal. Anything that is not a permanent stain can be removed with our cutting edge procedures. We constantly search for products that are leading edge and do the best job possible. It is routine for our firm to remove spots that others are not able to remove. Cleansmart is also committed to first class customer care. Our courteous, uniformed technicians will arrive in a clean, sign written company vehicle. You will then receive the most outstanding service experience ever!

e. Do they guarantee their work?

Far too often service companies are not willing to stand behind their work. Our guarantee to you is that if you are not completely thrilled with the cleaning experience you receive from us, we will rush back to your location at no charge and no obligation to make things right.

Tips on Carpet Cleaning around your home

Try not using local chemicals from the store, this might cause irreversible damage and could bleach your expensive carpet
If you spill a substance that might stain your carpet, blot the substance immediately, never rub the stain as this will cause the substance to go deeper in the fibres and might pill the carpet.
Water damage to carpets and rugs need to be treated urgently, do not leave it in the carpet for long as damage can occur. Call Cleansmart on 0800 672532.
Vacuum your carets regularly. This helps to remove trapped in dirt and keeps your carpets looking better for longer
If you ever have any querries, we are always here to help, that’s what we love doing